CUSTOMER CARE
Customer Care
Contact Us
Stay connected with us via
To speak to a live grooming advisor, click on the chat below Monday - Sunday 8am to 12am EST
For customer care inquires or questions about our products, please email us at
info@polishedmen.com.
For order inquires, email us at orders@polishedmen.com. Please include your order number.
Have specific questions about men’s skin care or makeup, submit your free consultation
requests to wecare@polishedmen.com
Polished Men Worldwide LLC is a New York based company established in 2017. All of our grooming products are Made in the USA.
Risk Free Trial
We are confident that you will love our products. However, if for ANY reason you are not satisfied, please return the items to us for a full refund within 30 days of receiving them.
Delivery & Shipping
Processing time is normally 3-5 business days, excluding weekends or holidays. Once shipped, transit time will vary depending on service selected. All orders are shipped via USPS.
Shipping rates will vary depending on a several different factors, such as:
• Total weight of package
• Selected shipping method
On international shipments, we are not responsible for any fees required by customs for any reason. All shipping fees and estimated time will be clearly shown to you upon checkout.
Payment Information
We accept American Express, Visa, Mastercard and PayPal
Return Policy
We hope that you love your purchases. However, if for any reason you do need to make a return, send your item back within 30 days of receiving the product to the address below. Include your order number.
Polished Men Worldwide LLC
Attn: Returns Department
197-19 91st Road
Hollis, NY 11423
Please allow 5-7 business days from when the item is delivered to us for your returned order to be processed. You will be notified via email at the email address listed at the time of purchase. Please be aware that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).
Original shipping charges are nonrefundable.
Privacy Policy
Polished Men Worldwide LLC (“we,” or “us”) is committed to protecting your privacy that you us when you use this website. Our Privacy Policy explains how we collect, use, disclose, and protect information about you, and your choices about the collection and use of your information. Polished Men Worldwide is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Polished Men Worldwide may change this policy from time to time by updating this page. This policy is effective from November 1, 2019.
Information Collection
Contact information: We collect your name and street address. We might also collect your phone number or email.
Information you post: We may collect information you post in a public space on our website.
Demographic information: We may collect information like your age range, race, or gender. We may collect information about service and or products you like or buy. We might collect this as part of a survey, for example.
Access to information
At any time you may request access to the information that you have provided to Polished Men Worldwide. Upon receiving this request, we will promptly respond with how that information can be accessed.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Opt Out
At any time, you have the option to opt out of providing any and all information sent Polished Men Worldwide. Additionally, you also have the option of having any previously provided information to be deleted permanently and restricted from any further use whatsoever.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Contact information: We collect your name and street address. We might also collect your phone number or email.
Information you post: We may collect information you post in a public space on our website.
Demographic information: We may collect information like your age range, race, or gender. We may collect information about service and or products you like or buy. We might collect this as part of a survey, for example.
Other information:
If you use our website, we may collect information about the browser you're using. We might look at what site you came from, or what site you visit when you leave us. We may collect information about your location including your precise location. We may collect this using technology such as Wi-Fi.
How do we use the data
We require this information to understand your needs and provide you with a better products and service, and in particular for the following reasons:
We require this information to understand your needs and provide you with a better products and service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail
- We may use the information to customize the website according to your interests.
- We will never sell your information
We will share information with third parties who perform services on our behalf:
For example, we share information with vendors who help us manage our online registration process.
We will share information with our business partners: This includes third parties who provide or sponsor an event, or who operate a venue where we hold events. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications.
We may share information if we think we have to in order to comply with the law or to protect ourselves: For example, we will share information to respond to a court order or subpoena. We may also share it if a government agency or state investigative body request the information. We may also share information when we are investigating potential fraud. This might include fraud we think has happened during a sweepstakes or promotion.
We may share information with any successor to all or part of our business: For example, if part of our business is sold we may give our customer list as part of that transaction.
We will share information with our business partners: This includes third parties who provide or sponsor an event, or who operate a venue where we hold events. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications.
We may share information if we think we have to in order to comply with the law or to protect ourselves: For example, we will share information to respond to a court order or subpoena. We may also share it if a government agency or state investigative body request the information. We may also share information when we are investigating potential fraud. This might include fraud we think has happened during a sweepstakes or promotion.
We may share information with any successor to all or part of our business: For example, if part of our business is sold we may give our customer list as part of that transaction.
Access to information
At any time you may request access to the information that you have provided to Polished Men Worldwide. Upon receiving this request, we will promptly respond with how that information can be accessed.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Opt Out
At any time, you have the option to opt out of providing any and all information sent Polished Men Worldwide. Additionally, you also have the option of having any previously provided information to be deleted permanently and restricted from any further use whatsoever.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Our website may contain links to enable you to visit other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Children's Privacy
Our Service is not directed at children under the age of 13 and we do not knowingly collect or solicit information from anyone under the age of 13.
Our Service is not directed at children under the age of 13 and we do not knowingly collect or solicit information from anyone under the age of 13.
Terms and Conditions
Last updated: December 03, 2019Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the www.polishedmen.com website (the "Service") operated by Polished Men Worldwide LLC ("us", "we", or "our"). Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
Purchases
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Availability, Errors and Inaccuracies
We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.
We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Contests, Sweepstakes and Promotions
Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms Conditions. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms and Conditions, the Promotion rules will apply.
Intellectual Property
Intellectual Property
The Service and its original content, features and functionality are and will remain the exclusive property of Polished Men Worldwide LLC and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Polished Men Worldwide LLC.
Links To Other Web Sites
Our Service may contain links to third party web sites or services that are not owned or controlled by Polished Men Worldwide LLC
Polished Men Worldwide LLC has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that Polished Men Worldwide LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.
Access to information
At any time you may request access to the information that you have provided to Polished Men Worldwide. Upon receiving this request, we will promptly respond with how that information can be accessed.
Termination
We may terminate or suspend your access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Indemnification
You agree to defend, indemnify and hold harmless Polished Men Worldwide LLC and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, or b) a breach of these Terms.
Limitation Of Liability
In no event shall Polished Men Worldwide LLC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Polished Men Worldwide LLC its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
Exclusions
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
Governing Law
These Terms shall be governed and construed in accordance with the laws of New York, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
Contact Us
If you have any questions about these Terms, please contact us at info@polishedmen.com